Aire De Service - terms and conditions Jubilee Park aire de service will be opening on the 2nd November 2021 until the 24th March 2022 (closed 23rd December to the 2nd January) If your stay with us is cancelled due to forced government closure you will be offered either: a full refund, a change of dates, or you can keep your account in credit for a future booking. Please email us at [email protected] for more info. Terms & Conditions for Jubilee Park aire de service operated by Jubilee Park Woodhall Spa Ltd (JPWS). Booking Confirmation Jubilee Park Woodhall Spa Ltd enters into a contract with you when we confirm your booking. When you make the booking, you warrant that you have the authority of all persons in your party to book on their behalf, and will indemnify JPWS against all loss and damage arising directly or indirectly, from any act or default by yourself or any person or animal accompanying you. As party leader, you warrant that you will make all persons associated with your party fully aware of their responsibilities. Bookings are not transferable and must be used by the person booking the pitch and a pitch can’t be jointly bought by more than one party In addition to these terms and conditions, there may be specific terms that apply to individual pitches. These will, where applicable, be prominently displayed in the reception area of the park. Please note that staying on Jubilee Park aire de service land is restricted to the areas designated as pitches. Staying in other areas is not permitted. JPWS is not liable for any injury, loss or damage to you, your vehicle(s) or your property and in making a booking with us you free and relieve JPWS of any claim arising out of this booking. Services, Features and Facilities Information about features, facilities or services at your holiday location is, to the best of our knowledge and belief, accurate at time of publication of the brochure and website, but some of these features, facilities and services may not be available at the time you take your holiday. Additional motor vehicles cars are not permitted to park on the pitches, even temporarily, you may park in front of your pitch briefly whilst you load and unload, but this should not be for prolonged periods. Your other vehicle should then be moved to the car park. Awnings and windbreaks may be used on the gravel area of your pitch with the site manager’s permission; However, you may not put anything outside the marked area of your pitch. Each pitch has an area approximately 3 meters wide and the length of your pitch in addition to the area for your motorhome We do not accept event tents, gazebos or an additional shelter. As our sites are located in a natural environment, we cannot accept responsibility for any damage, injury or inconvenience caused by wildlife or weather. Only gas or charcoal barbecues may be used and then only for the purpose of cooking food. They must be raised off the ground to prevent damage to the grass/floor and must be extinguished by 10pm. We do not allow the lighting of fires, this includes wood on barbecues, log burners, fire baskets and Chinese lanterns. As our park is in the countryside, the use of barbecues may be restricted during periods of dry weather. We do not accept groups of more than two units. Payment A deposit of 50% of the total cost of your booking or one night’s stay (whichever is higher) is required on booking with the balance due two weeks before arrival. The price of your pitch entitles you to locate:One motorhome within the boundaries of the Jubilee Park aire de service site with up to 6 people for the period stated on your confirmation. Pup tents will not be allowed during the aire de service season Payment cards are accepted on the basis that they are authorised by the customer for all charges incurred under this booking if not cleared by another method. Cancellation If you wish to cancel your booking, notice must be given to JPWS at the address on your booking confirmation. Provided the cancellation is received not less than 30 days before the start date of the holiday all payments will be refunded. Cancellation between 30 and 7 days prior to arrival will result in the deposit being forfeited but any other payments refunded. If we receive less than 7 days notice or if you fail to arrive within 1 day of your booked arrival, you will incur the full cancellation fee. The failure of your vehicle to make it to our park is not our responsibility & will incur the full cancellation fee. Poor weather is not our responsibility & will incur the full cancellation fee. The site management also reserves the right to refuse entry to the site to motorhomes in excess of the stated length when booked, commercial vehicles & units that are not professionally fully converted. We strongly recommend that all customers take out insurance from an approved agent against the cost that will be incurred should you need to cancel your booking at our park. A booking is only cancelled when you receive our confirmation of your cancellation by letter or email. If you do not receive this, you cannot consider your booking cancelled & you will remain liable for all charges under the booking until you are in possession of the confirmation of the cancellation. The full cancellation fee is the total cost of your booking. Amendments Amendments to your booking can be made up to 7 days prior to arrival, your deposit can be used against a new booking (during the same season) and any additional payments returned or used against the new booking. Please call and talk to the site staff. Amendments will only be made in exceptional circumstances, at the discretion of JPWS. Amendments cannot be guaranteed after your holiday has started. Note that no refunds will be given in the case of adverse weather or if guests depart prior to the end of the booked holiday. Pricing The Price will be quoted at the time of booking and will be maintained, subject to there being no change to the details of the booking or changes to the regulatory or tax regimes in force. Errors & exceptions excluded. A full price list is available on request from reception. Arrival and Departure Arrivals from 12 noon until 6pm. We can’t accommodate arrivals after this time and access to the site won’t be allowed. When pitching, please ensure that you are within the boundaries of your pitch. Should you not be then park staff will ask you to move your unit. When in doubt please ask! If you find yourself running late due to exceptional circumstances on the day of arrival please call our staff before 5.30pm to discuss the options. Please be aware that this might mean delaying your arrival to the following day. Refunds cannot be given in this situation for missed days or cancelled bookings. Where you have made an advance booking, we reserve the right to re-book the pitch if you do not arrive by 6pm on the first day of your booking. No arrivals before 12 noon Pitches must be vacated by 11am on the day of departure. Pitches are pre-allocated prior to arrival. You may request a specific pitch or pitch type but this cannot be guaranteed. If you have booked more than one pitch, we cannot guarantee that all pitches will be together. Dogs We accept up to 2 dogs per pitch on the condition that they are on a lead no longer than 2 meters at all times. The pitch price includes up to two dogs per pitch. All traces of their presence must be removed before you leave and any fouling must be collected and disposed of immediately. Dogs must not be left on site unattended and kept on a lead within the site grounds at all times. Termination Our customers and staff visit and work at our site to enjoy the peace and tranquillity of the countryside. If anyone, in the opinion of our staff, does not respect this, the Site Manager reserves the right to refuse them admission or ask them to leave the site at any time. No refunds will be given. If in the opinion of the Site Manager, any person from the party is behaving unreasonably or causing nuisance or damage to other parties or park property then the contract will be discharged and you will be requested to leave the park. No refunds will be given. We have a ‘Quiet Site Policy’ and require noise to be kept to a minimum between 10pm and 7am. Persons making excessive noise at any time will be asked to leave. Quiet Site Policy All children to be back at pitches by 10pm No music after 10pm All barbecues should be extinguished by 10pm Noise to be kept to a minimum by 10pm (noise level is determined by park staff) Please note we do enforce the above rules. If we come to speak to you it’s because you're too loud, please respect the Wardens are responding to you. We may make exceptions while certain events are going on. For example our evening Film screening events, we wouldn’t expect the park to be quiet until after the film had finished. This is usually around 11.30pm. Outdoor film screening dates are shown on the events page on our website Data Protection The information taken at time of booking is required for the purposes of processing your reservation at the Park. We may use your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We may also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park or when requested to do so by legal authorities or if you have claimed a discount through membership of a scheme, club or society. We may provide that information to the relevant scheme manager. Complaints We want you to have an enjoyable holiday. Should you nevertheless have cause for complaint, please advise our Site Manager immediately, so that the complaint can be investigated and action taken. If our Site Manager is not available, or if you are not satisfied with the action taken, you should put your comments in writing within 14 days of your holiday to: The Trustees, Jubilee Park Woodhall Spa, Stixwould Road, Woodhall Spa, Lincolnshire. LN10 6QH.We will try to send a response within seven working days.